Department of Public Safety Communications

FAQs

Why does the 9-1-1 telecommunicator ask "so many questions"?

We gather information to determine the proper response; prepare the unit/s responding for what they may encounter upon arriving at a scene; and provide aid through instructions over the telephone before emergency personnel arrive on scene. We use standardized guide cards from the Association of Public-safety Communications Officials International, Inc. www.apcointl.org to ensure that we are asking relevant and appropriate questions when you call 9-1-1. Our 9-1-1 system also meets the standards of the National Emergency Number Association www.nena.org.

What are the local non-emergency numbers for Fire, Police and Ambulance?

Non-Emergency Numbers	Police	Fire	Ambulance/EMS
George Town	949-4222	949-2276	949-8600 George Town Hospital
West Bay	949-3999	949-1188	949-3439 West Bay Clinic
Bodden Town	947-2220		947-2299 Bodden Town Clinic
North Side	947-9411	947-3248 Frank Sound	947-9525 North Side Clinic
East End	947-7411		947-7440 East End Clinic
Cayman Brac	948-0440	948-1245	948-2243 Faith Hospital
Little Cayman	948-0100	948-0011	948-0072 Little Cayman Clinic

What is the number of the local Power Company?

Grand Cayman - Caribbean Utilities Company 945-1CUC (1282)

Cayman Brac – Cayman Brac Power and Light 948-1638

Can you connect my 9-1-1 emergency call to another country’s emergency services?

No, however we will assist you in determining the proper emergency telephone number for a public safety agency overseas.

Can I request an audio recording of my 9-1-1 call?

Yes, written requests may be submitted to our Information Manager in accordance with the Freedom of Information Law, 2007. If the request is related to an open investigation by RCIPS, your request will need to be approved by RCIPS. See our Freedom of Information page on the http://www.911.gov.ky website for details.

How do I get a copy of my police report?

Contact the RCIPS using their non-emergency phone number (see table above) or visit your local police station.

How do I file a complaint about the way my 9-1-1 telephone call was handled?

We strive to provide a professional level of service all the time. Unfortunately, we are human and we make mistakes. You may contact the Director of Public Safety Communications or one of the two Assistant Directors who will investigate your complaint. See our Complaints page on our website www.911.gov.ky for details.

How do I compliment the telecommunicator who handled my 911 call?

We love hearing about the good things we do for the Cayman community. Please email or call the Director of Public Safety Communications or one of the Assistant Directors. See our Contact Us page on our website www.911.gov.ky.

Do you provide tours of the 911 Centre?

We accommodate requests for tours on a limited basis. Pre-approval by the Director of Public Safety Communications is necessary. Please call the department’s administration line (949-9008) during business hours and speak with our Administrative Assistant, who will handle your request.

How many cruise ships will be coming into port today?

Check the Cayman Islands Port Authority website www.caymanport.com.

Do I have to pay if I call for an ambulance?

Please contact the Health Services Authority at 949-8600; rates may vary depending on circumstances.

How many police, fire, and EMS Calls For Service does the Public Safety Communications Centre process each day?

We dispatch approximately 90 Calls For Service per day resulting from a total of about 400 incoming telephone calls (both emergencies and non-emergency calls).

How many police, fire and EMS emergencies does the 911 Centre process each day?

Approximately 35 emergencies per day resulting from a total of about 350 incoming telephone calls (both emergencies and non-emergency calls).

How do I become a 9-1-1 Telecommunicator or Electronic Monitoring Officer?

Vacancies are advertised on the Government’s website www.recruitment.gov.ky. If you are a Caymanian, we would especially like to discuss our recruitment process and professional growth opportunities with you. Please contact the Director of Public Safety Communications or one of the Assistant Directors.

Why do you put a hyphen or dash between 911 such as 9-1-1?

Because it is a standard in the public safety communications industry and there isn’t an eleven on your phone’s keypad. We don’t want to be called "nine-eleven" and get confused with the awfulness that occurred on that fateful day in September 2001.

Last Updated 2014-02-12