Department of Public Safety Communications

Collection: Policies & Procedures

SOG 806 - Alarms

CIEC911 processes approximately 125 alarms each month making it the #1 type of incident handled by telecommunicators followed by motor vehicle accidents. In order that alarms are handled rapidly and efficiently by telecommunicators, certain standards are established of which the alarm company industry has been notified. In the vast majority of cases, alarms are caused by equipment malfunction or human error, however, there are documented cases in which alarm notification to a Public Safety Answering Point (PSAP) was an emergency which otherwise would have been delayed or gone undetected.