Department of Public Safety Communications

Collection: Policies & Procedures

SOG 304 - Anonymity of Callers

Anonymity of callers is a low priority in comparison to the rapid dispatch of a first responder public safety resource to an emergency situation. Because an Enhanced 911 system provides ANI/ALI information automatically, callers reporting an emergency on a 911 line have essentially implied their consent to provide that available information to the telecommunicator. Any information obtained by CIEC911 will be available or provided to a User Agency (RCIPS, Cayman Islands Health Services Authority Ambulance Service, Cayman Islands Fire Service, Her Majesty’s Prison Service, Immigration Department, and Department of Environment) without restriction regarding the call in question. However, any information obtained by CIEC911 will be subject to the exemptions contained in the Freedom of Information Law as it relates to release to any person or agency who is not a CIEC911 User Agency.